Solving common problems

This section provides solutions to the most common problems that occur when using Yandex Browser.

Installation and launching

Installation error

Update error

Disabling autorun

Browser doesn't start

If Yandex Browser doesn't start or you see the error “The application has failed to start because its side-by-side configuration is incorrect,” try installing the latest browser version. Download the installation file from browser.yandex.com.

If this didn't help, write to us.

Describe what is happening, step by step:

  • What happens when you try to open Yandex Browser (for example, you get an error message or the Yandex Browser window doesn't open correctly).

  • What happened before this issue started occurring (for example, did you update Yandex Browser or OS? Did you install a program or extension?).

  • How long you have been experiencing problems opening Yandex Browser.

If possible, include a screenshot.

Browser freezes

Yandex Browser may freeze if there's less than 600 MB of free disk space. Free up disk space.

If this doesn't help, contact support using this form and include the following information:

  • What actions cause the browser to freeze?

  • Does the problem occur with all webpages or only certain ones (if so, which ones)?

  • Record net-export logs by following these instructions, upload them to any cloud storage, and attach a link to the file in the message.

If you have problems opening pages, include the error text in your message.

Browser takes too long to start

  1. In your user profile, close all the tabs, clear the cache, and restart Yandex Browser.

  2. If this doesn't help, try creating a new user profile and replicating the scenario in it.

    Alert

    Don't delete your old profile when creating a new one since it contains your data (for example, bookmarks, passwords, and so on).

    After that, open Yandex Browser via the shortcut of your new profile on the desktop and check whether it starts faster. If everything works correctly, you can continue using the new profile and sync all your personal data with the old profile (enable syncing in the new profile under the same username as in the old one).

    Don't delete your old profile until you're sure that everything works correctly in the new one after the transfer.

  3. If the situation repeats after you transfer the settings, this may mean that some extension isn't working correctly. Turn off the extension that is causing problems:

    1. Нажмите  → Расширения и отключите все расширения.

    2. Перезапустите Браузер: закройте его сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS), затем снова откройте.

    3. Очистите кеш, чтобы в Браузер не подгружалась ранее сохраненная копия страницы.

    4. Если проблема исчезла, методом перебора найдите расширение, которое ее вызывает. Каждый раз перезапускайте Браузер.

    5. Отключите это расширение. Вы можете также написать его разработчикам о проблеме.

Memory and performance

Tabs freeze

I can't create a new tab

Remove the browser icon from the notification area

Browser uses too much memory

Modern browsers are actively using RAM. Full-featured apps have replaced static pages on the Internet. Let's say you have a music player open in one tab, a YouTube video in another tab, and an online editor in a third. So you can switch between tabs quickly, your data has to be stored in RAM.

Why Yandex Browser can be more memory intensive than other browsers?

  • Multiprocessor architecture. Each browser window is a separate process that requires additional memory. The multi-processor architecture improves stability. If one of the tabs fails, the other tabs are saved and you will not lose your data.

  • Pre-loading. The browser tries to figure out what link you may click, and loads the page data in advance.

  • Large number of extensions. Although extensions enhance browser functionality, they each come at the cost of additional RAM usage.

On average, with several tabs open, Yandex Browser consumes from 300 MB to 1000 MB of RAM.

To reduce the RAM consumption, disable:

  • Background animation.

  • Page pre-loading (click  → Settings → General settings, go to Search, and disable the Request page data in advance to load pages more quickly option).

  • Unused extensions.

Browser launches a lot of processes

You don't need to worry if there are a lot of processes running. All browsers based on the Chromium engine work like this. Every browser window, as well as some extensions and plugins, is a separate process that won't affect other tabs and extensions in the event of a failure.

Browser is slow

Check all extensions and clear your cache, history, and cookies.

Check extensions

  1. Нажмите  → Расширения и отключите все расширения.

  2. Перезапустите Браузер: закройте его сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS), затем снова откройте.

  3. Очистите кеш, чтобы в Браузер не подгружалась ранее сохраненная копия страницы.

  4. Если проблема исчезла, методом перебора найдите расширение, которое ее вызывает. Каждый раз перезапускайте Браузер.

  5. Отключите это расширение. Вы можете также написать его разработчикам о проблеме.

Clearing the cache

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cache for.

  3. Select the cached files option.

  4. Deselect all other options (if you want to clear only the Yandex Browser cache).

  5. Click Clear.

Clear history

  1. Click  → History → Clear history.

  2. In the lower-left corner, click Clear history.

  3. In the Clear history window, set the period.

  4. Select Views.

  5. If necessary, deselect all other options.

  6. Click Clear.

Clear cookies

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows and Linux) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cookies for.

  3. Select Cookies and other site data and plugins (deselect all other options if you want to delete only cookies).

  4. Click Clear.

If this doesn't fix the problem, contact us and describe the issue in detail.

Connection

Site doesn't open

There are a few reasons why a site may not open or fully load:

Network constraints

Certain restrictions in your network can also obstruct site access. Those might be caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such as proxy servers).

Check whether you can access the site on another computer from a different network to make sure that the site works. If the site fails on your computer only, we recommend contacting your system administrator or your provider's support.

There are a lot of temporary files

Webpages may not load completely if you have a lot of temporary files. Delete all cookies for that page:

  1. Нажмите  → Настройки → Сайты.

  2. At the bottom of the page, click Advanced site settings.

  3. In the Cookies section, click Cookies and site data.

  4. Hover over the desired site and click the Remove link that appears to the right of the site name. All cookies of this page will be deleted.

Check whether the problem persists.

Website blocks extensions

To check whether extensions are blocking a page from displaying, open the site in Incognito mode. If the Incognito mode does not reproduce the problem, try to find an extension that blocks page loading.

  1. Нажмите  → Расширения и отключите все расширения.

  2. Перезапустите Браузер: закройте его сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS), затем снова откройте.

  3. Очистите кеш, чтобы в Браузер не подгружалась ранее сохраненная копия страницы.

  4. Если проблема исчезла, методом перебора найдите расширение, которое ее вызывает. Каждый раз перезапускайте Браузер.

  5. Отключите это расширение. Вы можете также написать его разработчикам о проблеме.

Incorrect DNS settings
  1. Откройте командную строку Windows. Нажмите сочетание клавиш Windows + R или наберите в строке поиска слово «Выполнить». В открывшемся окне введите с клавиатуры команду cmd.
  2. Введите с клавиатуры команду ipconfig /flushdns.
  3. Перезагрузите сетевое подключение.
Other problems with Yandex Browser

If a site opens in all browsers except Yandex Browser, contact support. Describe the situation in detail, and attach a screenshot if possible.

Error ERR_CERT_DATE_INVALID (IdenTrust DST Root CA X3 certificate is outdated)

If you see the message "Cannot establish a secure connection" with the error ERR_CERT_DATE_INVALID when opening the site, or the error is displayed instead of part of the site, this may mean that the IdenTrust DST Root CA X3 root certificate in the operating system expired.

Yandex Browser uses root certificates installed in the operating system, so you need to solve the problem with the certificate in the system:

  1. Download the update package for 32-bit Windows 7 or 64-bit Windows 7.

  2. Run the update package and wait for it to install.

  3. Restart your computer and open the website.

  4. If the site doesn't open, update the certificate manually:

    1. Download the archive.

    2. Unpack it anywhere that is convenient.

    3. Open the certificate update folder.

    4. Right-click the update.bat file and select Run as Administrator.

    5. After performing the commands, restart your computer and open the site.

  1. Download the archive.

  2. Unpack it anywhere that is convenient.

  3. Open the certificate update folder.

  4. Right-click the update.bat file and select Run as Administrator.

  5. After performing the commands, restart your computer and open the site.

Error ERR_CERT_AUTHORITY_INVALID

If you cannot establish a secure connection to Yandex services due to the ERR_CERT_AUTHORITY_INVALID error, it means that the certificate is missing from the operating system. Update Windows (Control panel → Windows update). If this didn't help, try downloading and importing the certificates manually:

  1. Downloading the certificates to your computer using the following links:

  2. The Certum CA and Certum Trusted Network CA certificates will be downloaded to your computer in TXT format. Remove the .txt extension from them:

    1. Open the Windows Control panel.

    2. Click Folder Options (in Windows 10, click File Explorer Options).

    3. On the View tab, clear the Hide extensions for registered file types option.

    4. Click Apply.

    5. Open the Certum CA certificate in Notepad and save it after removing the .txt extension to get the CA.pem file.

    6. Open the Certum Trusted Network CA certificate in Notepad and save it after removing the .txt extension to get the CTNCA.pem file.

  3. Import each certificate one by one:

    1. Open the Windows shell. Press Windows + R or type Run in the search bar. In the window that opens, run the certmgr.msc command.

    2. Open the Trusted root certification authorities folder and then the Certificates folder.

    3. Click Action → All Tasks → Import. Certificate Import Wizard starts.

    4. Click Next.

    5. Select the certificate and click Next.

    6. Make sure that the Certificate store field is set to Trusted root certification authorities. Click Next.

    7. Click Finish.

    8. In the window that opens, click Ok.

  4. Restart Yandex Browser.

DNS Error

If you see this error message when you open a page, try to solve the problem using one of these methods:

Delete cookies

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows and Linux) or Shift + ⌘ + Backspace (on macOS).

  2. В списке Очистка истории выберите период для удаления cookie.

  3. Выберите пункт Файлы cookie и другие данные сайтов и модулей (отключите остальные опции, если хотите удалить только cookie).

  4. Нажмите Очистить.

Clear your cache

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cache for.

  3. Select the cached files option.

  4. Deselect all other options (if you want to clear only the Yandex Browser cache).

  5. Click Clear.

Reset your DNS settings
  1. Откройте командную строку Windows. Нажмите сочетание клавиш Windows + R или наберите в строке поиска слово «Выполнить». В открывшемся окне введите с клавиатуры команду cmd.
  2. Введите с клавиатуры команду ipconfig /flushdns.
  3. Перезагрузите сетевое подключение.
Proxy server error

If you see this error, it means the internet connection in Yandex Browser is set to use a proxy server. If your network doesn't use a proxy server, disable this option.

  1. Нажмите  → Настройки → Системные.
  2. В разделе Сеть нажмите Настройки прокси-сервера.
  3. В открывшемся окне перейдите на вкладку Подключения и нажмите Настройка сети.
  4. В открывшемся окне отключите опцию Использовать прокси-сервер для локальных подключений.
Connection Failure error

A connection failure error means that the browser couldn't retrieve a webpage.

Failures may occur due to the following:

Problems with how the site works

Try opening other sites in Yandex Browser. If you don't see the connection error, the issue is most likely on the site's side, or the site's owner is currently running maintenance. Try opening the site again later. If the problem persists, contact the site's developers.

Problems with your internet provider

Contact your internet provider and ask if there have been any network failures or if they are conducting maintenance work.

Site blocked by antivirus or firewall

Check the list of blocked resources in your antivirus (Windows firewall). If you locate the page in the list, remove it from there.

Alert

Only delete a page if you are completely sure that it is safe, though. If the page contains malicious code, it can infect your computer or give hackers access to your personal information and electronic payments.

Yandex Browser was infected by a virus

Scan your computer using an antivirus or free utilities.

Incorrect DNS settings
  1. Откройте командную строку Windows. Нажмите сочетание клавиш Windows + R или наберите в строке поиска слово «Выполнить». В открывшемся окне введите с клавиатуры команду cmd.
  2. Введите с клавиатуры команду ipconfig /flushdns.
  3. Перезагрузите сетевое подключение.
Proxy server not configured correctly
  1. Нажмите  → Настройки → Системные.
  2. В разделе Сеть нажмите Настройки прокси-сервера.
  3. В открывшемся окне перейдите на вкладку Подключения и нажмите Настройка сети.
  4. В открывшемся окне отключите опцию Использовать прокси-сервер для локальных подключений.
SSL errors

Alert

Yandex Browser doesn't support the SSL protocol in any of its versions.

Error examples:

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

This error occurs if the user opens a site that uses the TLS 1.0 or 1.1 protocol. Yandex Browser doesn't support older versions of this protocol. The minimum supported version is 1.2. Try configuring nginx with GOST TLS, which supports TLS 1.0 using non-GOST algorithms.

This site cannot provide a secure connection

Try the following solutions:

  • Check if the problem persists in any other browser (Firefox, Google Chrome, Internet Explorer, Edge).
  • If your PC has an antivirus installed, try temporarily disabling it: the page may be blocked by the antivirus.
  • Check if the site works with a new Yandex Browser profile: click  → Settings → General settings → Users → Add user. After you click Add user, a new profile window opens. See if the site is accessible with this new profile.
  • Reset your DNS settings: open the Windows Command Prompt (press Windows + R, enter cmd in the box that appears, then press Enter). In the command line, run the command ipconfig /flushdns, then restart your network connection.
  • Go to the page browser://protect and disable the Use a secure DNS server option. If this doesn't yield the desired result, enable it again and try selecting another server.
  • Check your network settings. Click  → Settings → System → Network. Click Proxy server settings. In the window that opens, open the Connections tab and click Network settings. In the window that opens, find the Automatically detect settings option and toggle it (select or clear the box). In addition, toggle the Use a proxy server for your LAN option (select or clear the box depending on its current status).
Site sent an invalid response

Try the following solutions:

  • Check if the problem persists in any other browser (Firefox, Google Chrome, Internet Explorer, Edge).
  • If your PC has an antivirus installed, try temporarily disabling it: the page may be blocked by the antivirus.
  • Check if the site works with a new Yandex Browser profile: click  → Settings → General settings → Users → Add user. After you click Add user, a new profile window opens. See if the site is accessible with this new profile.
  • Reset your DNS settings: open the Windows Command Prompt (press Windows + R, enter cmd in the box that appears, then press Enter). In the command line, run the command ipconfig /flushdns, then restart your network connection.
  • Go to the page browser://protect and disable the Use a secure DNS server option. If this doesn't yield the desired result, enable it again and try selecting another server.
  • Check your network settings. Click  → Settings → System → Network. Click Proxy server settings. In the window that opens, open the Connections tab and click Network settings. In the window that opens, find the Automatically detect settings option and toggle it (select or clear the box). In addition, toggle the Use a proxy server for your LAN option (select or clear the box depending on its current status).
ERR_SSL_PROTOCOL_ERROR

Try the following solutions:

  • Check if the problem persists in any other browser (Firefox, Google Chrome, Internet Explorer, Edge).
  • If your PC has an antivirus installed, try temporarily disabling it: the page may be blocked by the antivirus.
  • Check if the site works with a new Yandex Browser profile: click  → Settings → General settings → Users → Add user. After you click Add user, a new profile window opens. See if the site is accessible with this new profile.
  • Reset your DNS settings: open the Windows Command Prompt (press Windows + R, enter cmd in the box that appears, then press Enter). In the command line, run the command ipconfig /flushdns, then restart your network connection.
  • Go to the page browser://protect and disable the Use a secure DNS server option. If this doesn't yield the desired result, enable it again and try selecting another server.
  • Check your network settings. Click  → Settings → System → Network. Click Proxy server settings. In the window that opens, open the Connections tab and click Network settings. In the window that opens, find the Automatically detect settings option and toggle it (select or clear the box). In addition, toggle the Use a proxy server for your LAN option (select or clear the box depending on its current status).
Unsupported protocol

Try the following solutions:

  • Check if the problem persists in any other browser (Firefox, Google Chrome, Internet Explorer, Edge).
  • If your PC has an antivirus installed, try temporarily disabling it: the page may be blocked by the antivirus.
  • Check if the site works with a new Yandex Browser profile: click  → Settings → General settings → Users → Add user. After you click Add user, a new profile window opens. See if the site is accessible with this new profile.
  • Reset your DNS settings: open the Windows Command Prompt (press Windows + R, enter cmd in the box that appears, then press Enter). In the command line, run the command ipconfig /flushdns, then restart your network connection.
  • Go to the page browser://protect and disable the Use a secure DNS server option. If this doesn't yield the desired result, enable it again and try selecting another server.
  • Check your network settings. Click  → Settings → System → Network. Click Proxy server settings. In the window that opens, open the Connections tab and click Network settings. In the window that opens, find the Automatically detect settings option and toggle it (select or clear the box). In addition, toggle the Use a proxy server for your LAN option (select or clear the box depending on its current status).
The client and server are using different SSL versions or different cipher suites

Try the following solutions:

  • Check if the problem persists in any other browser (Firefox, Google Chrome, Internet Explorer, Edge).
  • If your PC has an antivirus installed, try temporarily disabling it: the page may be blocked by the antivirus.
  • Check if the site works with a new Yandex Browser profile: click  → Settings → General settings → Users → Add user. After you click Add user, a new profile window opens. See if the site is accessible with this new profile.
  • Reset your DNS settings: open the Windows Command Prompt (press Windows + R, enter cmd in the box that appears, then press Enter). In the command line, run the command ipconfig /flushdns, then restart your network connection.
  • Go to the page browser://protect and disable the Use a secure DNS server option. If this doesn't yield the desired result, enable it again and try selecting another server.
  • Check your network settings. Click  → Settings → System → Network. Click Proxy server settings. In the window that opens, open the Connections tab and click Network settings. In the window that opens, find the Automatically detect settings option and toggle it (select or clear the box). In addition, toggle the Use a proxy server for your LAN option (select or clear the box depending on its current status).
Where is Turbo mode?

Yandex Browser used Turbo mode to speed up access to various sites, but it only worked over the HTTP protocol. There are very few such sites left now, so we turned off Turbo mode in Yandex Browser and removed it from settings. We introduced other mechanisms to keep Yandex Browser fast without any special modes and will continue working to make it even faster.

The site requires clearing the SSL cache

You can't clear the SSL cache using Yandex Browser tools because it uses the system certificate store.

To clear the SSL cache, use the Windows settings:

  1. Open the Control Panel.

  2. Choose Browser properties. If you have the category view mode enabled, choose Network & Internet → Internet Options.

  3. On the Content tab, click Clear SSL state.

Functionality

Tabs are missing

JavaScript doesn't work

Site features don't work

Some website features may stop working after cookies have been blocked. For example, notifications you previously enabled in Yandex Browser or the verification code window may not pop up anymore. If you see the  icon to the right of the SmartBox, it means that you blocked cookies on this page.

If you see the  icon:

  1. Нажмите  → Настройки → Сайты.

  2. At the bottom of the page, click Advanced site settings.

  3. In the Cookies section, select Allowed.

  4. Click Sites advanced settings.

  5. Check whether the Only for session or Not allowed lists contain the problematic site. If a site is in the list, hover over it and click the Allow link.

The downloads toolbar, suggestions, or dialog boxes are missing

Note

This is a problem only for Windows 10 users.

Errors may occur with some integrated video cards after you update Yandex Browser:

  • Suggestions disappear.

  • Downloaded files disappear from the downloads panel.

  • Yandex Browser doesn’t respond when you try to use it for the first time after an update. The Enter key is an exception: when you press it, Windows opens the default browser selection window.

If you get one of these errors, disable hardware acceleration in Yandex Browser:

  1. Нажмите  → Настройки → Системные.
  2. В разделе Производительность отключите опцию Использовать аппаратное ускорение, если возможно.
  3. Закройте Браузер сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS).
  4. Снова запустите Браузер, чтобы изменения вступили в силу.

If this didn't help, write to us.

Browser updates tabs all the time

If Yandex Browser doesn't have enough memory, any tabs you haven't used in over 10 minutes may be discarded. When you go to such a tab, it reloads from the internet. Yandex Browser works faster after discarding unused tabs from its memory, but the data you entered may be lost. To disable tab discarding:

  1. Нажмите  → Настройки → Системные.

  2. In the Performance section, deselect the Discard unused tabs from memory option.

Windows and tabs open by themselves

If new windows or tabs with empty pages, ads, or suspicious content open by themselves, try the following:

Check all installed extensions

  1. Нажмите  → Расширения и отключите все расширения.

  2. Перезапустите Браузер: закройте его сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS), затем снова откройте.

  3. Очистите кеш, чтобы в Браузер не подгружалась ранее сохраненная копия страницы.

  4. Если проблема исчезла, методом перебора найдите расширение, которое ее вызывает. Каждый раз перезапускайте Браузер.

  5. Отключите это расширение. Вы можете также написать его разработчикам о проблеме.

Clear your cache

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cache for.

  3. Select the cached files option.

  4. Deselect all other options (if you want to clear only the Yandex Browser cache).

  5. Click Clear.

Clear cookies

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows and Linux) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cookies for.

  3. Select Cookies and other site data and plugins (deselect all other options if you want to delete only cookies).

  4. Click Clear.

Check your computer using an antivirus

Update the antivirus and scan your computer for malware. If you do not have an antivirus installed, use a free program.

I can't drag a Yandex Browser window

Maybe you tried dragging the window by clicking the address area in the SmartBox. Move the mouse to the right so that the text field cursor turns into an arrow, click the left mouse button, and drag the window.

Website content

Prevent sites from suggesting notifications

Page content displays incorrectly

Webpages might display incorrectly. For example, the page displays garbled characters instead of letters, or the formatting may be broken.

Try the following: refresh the page, delete your browser cache and cookies, turn off utilities and any Yandex Browser extensions that may be causing the problem.

Disable utilities

The most common reason why sites are displayed incorrectly is because of a proxy server or extra firewall (in addition to the standard Windows firewall). Temporarily disable them to find out if they affect the display of site pages. We do not recommend using utilities that cause display errors.

Check Yandex Browser extensions

  1. Нажмите  → Расширения и отключите все расширения.

  2. Перезапустите Браузер: закройте его сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS), затем снова откройте.

  3. Очистите кеш, чтобы в Браузер не подгружалась ранее сохраненная копия страницы.

  4. Если проблема исчезла, методом перебора найдите расширение, которое ее вызывает. Каждый раз перезапускайте Браузер.

  5. Отключите это расширение. Вы можете также написать его разработчикам о проблеме.

Refresh page

  1. Open the page where the problem with markup is occurring.

  2. Press F5 (in Windows and Linux) or ⌘ + Shift + R (in macOS).

Delete cookies

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows and Linux) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cookies for.

  3. Select Cookies and other site data and plugins (deselect all other options if you want to delete only cookies).

  4. Click Clear.

Clear your cache

  1. Click  → History → Clear history or press Ctrl + Shift + Del (on Windows) or Shift + ⌘ + Backspace (on macOS).

  2. Under Clear history, select the time period that you want to delete the cache for.

  3. Select the cached files option.

  4. Deselect all other options (if you want to clear only the Yandex Browser cache).

  5. Click Clear.

Disable hardware acceleration
  1. Нажмите  → Настройки → Системные.
  2. В разделе Производительность отключите опцию Использовать аппаратное ускорение, если возможно.
  3. Закройте Браузер сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS).
  4. Снова запустите Браузер, чтобы изменения вступили в силу.
Disable ad blocking

If pages aren't displayed correctly (images don't load, content is missing, the layout of page elements is broken), unblock ads for this page:

  1. Click .

  2. In the Ad and tracker blocking section, click Settings.

  3. In the Privacy window, disable the Block ads on this site option.

Disable DNS encryption

  1. In the upper-right corner Нажмите  → Настройки.

  2. Go to the Security tab at the top of the page.

  3. In the Secure connection section, disable the Use a secure DNS server option.

If this doesn't solve the problem, enable the option again and select a different server from the list (for example, AdGuard public DNS servers without filters).

Images are not displayed

There are several reasons why images or photos might not be displayed:

Images are blocked by an extension

Some extensions (such as ad blockers) restrict the display of page content, including videos and images.

  1. Нажмите  → Расширения и отключите все расширения.

  2. Перезапустите Браузер: закройте его сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS), затем снова откройте.

  3. Очистите кеш, чтобы в Браузер не подгружалась ранее сохраненная копия страницы.

  4. Если проблема исчезла, методом перебора найдите расширение, которое ее вызывает. Каждый раз перезапускайте Браузер.

  5. Отключите это расширение. Вы можете также написать его разработчикам о проблеме.

Browser blocks all images

  1. Enable image display:  → Settings → Websites.

  2. At the bottom of the page, click Advanced site settings.

  3. In the Image display section, select Allowed.

  4. Clear the Yandex Browser cache.

  5. Refresh the page to make sure the problem has been resolved.

Browser blocks images on a specific site

In this case, the  icon appears in the SmartBox.

  1. Open a page on the site.

  2. Click .

  3. In the Protect panel, click Learn more in the section where the connection status is displayed.

  4. In the Permissions section, find Images and select Allowed.

  5. Refresh the page to make sure the problem has been resolved.

The image was black-listed

  1. Нажмите  → Настройки → Инструменты.

  2. In the Ad blocker section, select Blocked ads.

  3. Hover your mouse over the address of the desired image and click Remove.

  4. Refresh the page to make sure the problem has been resolved.

Images aren't displayed correctly

If an image on the page is displayed incorrectly (for example, the transparency of a PNG image is lost) or in low quality, try disabling image optimization:

  1. Нажмите  → Настройки → Системные.

  2. In the Performance section, disable the Optimize images to conserve system memory option.

  3. Restart the Browser to apply the changes.

The browser ruins the color rendition

Check your monitor's color profile settings

  1. In the SmartBox, enter browser://flags.

  2. Find the Force color profile option and change its value.

  3. Restart Yandex Browser and check the results.

Videos, music, and games

Browser doesn't display video

Video translation doesn't work

Audio doesn't play

Mouse freezes during a game

Games don't work
  1. Нажмите  → Настройки → Системные.
  2. Если в разделе Производительность включена опция Использовать аппаратное ускорение, если возможно — отключите ее. Если эта опция отключена, включите ее.
  3. Закройте Браузер сочетанием клавиш Ctrl + Shift + Q (в Windows и Linux) или ⌘ + Q (в macOS).
  4. Снова запустите Браузер, чтобы изменения вступили в силу.
Problems with videos on Linux

Install codecs

1. Check your browser's version.

2. If the version is lower than 23.3.0, update your browser.

3. Install GStreamer packages by running the following commands:

Mint
sudo apt install libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-bad-faad gstreamer1.0-libav
Ubuntu
sudo apt install libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-libav
Astra Linux
sudo apt-get install ffmpeg-plugin-browser libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-bad-faad gstreamer1.0-libav
Alt Linux
su -lc 'apt-get install gstreamer1.0 gst-plugins-base1.0 gst-plugins-good1.0 gst-plugins-bad1.0 gst-libav'
RED OS
dnf install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav

yum install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
ROSA “COBALT” 7.9
dnf install libgstreamer1.0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-libav
AlterOS
yum install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
OpenSUSE
sudo zypper install gstreamer gstreamer-plugins-base gstreamer-plugins-good gstreamer-plugins-bad gstreamer-plugins-libav

4. Restart Yandex Browser. If this didn't help, close it and run the following console command:

rm ~/.cache/gstreamer-1.0/registry.x86_64.bin
"FFMPEG codecs installation failed: can not download" and other similar errors

This error typically occurs on computers within a private network. If you have the latest version of your operating system installed, you may ignore this error. If not, update your operating system or install the codecs manually.

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